What is the SMS Channel

The SMS (Short Message Service) is a prominent channel in our CPaaS platform, allowing customers to send messages smoothly. A key factor in utilizing the SMS channel effectively is using approved Sender IDs in sending those messages. The Sender ID represents your business name that appears when your customers receive an SMS from you. This will help your customers to recognize your brand and feel more comfortable responding to your messages.

In the next sections, we’ll cover what you need to know to create your own sender IDs and get them approved