About Chatbots

Chatbots are designed to automate customer conversations, providing quick responses to inquiries without human intervention. They help streamline tasks like answering common questions and improving customer service by being available 24/7. Access to the Chatbots feature in Javna CPaaS is only available if an admin has enabled it for your account. In this section, we will guide you through navigating the “Bot Builder” page in our platform, The components of the “Bot Builder” page, creating a chatbot, and managing existing chatbots.