What is Javna CPaaS WhatsApp API?
It’s the API we specialized for our cloud platform’s WhatsApp Channel clients through which our clients can handle outbound & inbound messages in the following manner:
Outbound Messages: our API can help you send the following types of messages:
- Template Messages: Templates are used in template messages to open marketing, utility, and authentication conversations with customers. Template messages are the only type of message that can be sent to customers who have yet to message you, or who have not sent you a message in the last 24 hours. using Javna CPaaS WhatsApp API, you can send the following types of template messages:
- Text-based Message Templates: for Templates falling under the Utility & Marketing categories
- Media-based Message Templates: for Templates falling under the Utility & Marketing categories
- Interactive Message Templates: for Templates falling under the Utility & Marketing categories
- Authentication Templates with one-time password buttons: for Templates falling under the Authentication category.
- Text and media messages:
- Text Messages
- Audio Messages
- Video Messages
- Image Messages
- Sticker Messages
- Location Messages
- Document Messages
- Contact Messages
- Reaction Messages
- Interactive messages:
- List Message
- Reply Buttons
- Location Request
- Call-to-Action URL Button
In all of the above outbound scenarios, you can choose to schedule the message to be sent at a specific time in the future, giving you more control and flexibility in managing customer engagement.
Inbound Messages: typical supporting features you’d use with inbound messages are:
- Marking messages as read to communicate to the end user that you have read their message and optionally display a typing indicator to show you're preparing a response.
- Downloading media and its metadata sent over by the end user.