1. Sender ID Issues:

Problem: The SMS Sender ID has been deleted or its status is not approved.

Solution: Check the status of your Sender ID in the system. Ensure it is active and approved for use in the campaigns.

2. WhatsApp Number Issues:

Problem: The WhatsApp phone number is deleted, or its status is "not connected".\

Solution: Verify the WhatsApp number in your account settings. Ensure the number is connected and verified.

3. Template Issues:

Problem: The message template used for the campaign is deleted or its status is not "active."

Solution: Review the message template in the system. Ensure it is available and in active status before running the campaign.

4. Address Book Group Issues:

Problem: The address book group linked to the campaign has been deleted or the contact list is empty (zero contacts).

Solution: Ensure that the address book group exists and has active contacts. If necessary, update the group with relevant contacts before proceeding.

5. Credit Issues:

Problem: The account has insufficient credit, or there are no active packages available.

Solution: Check your account balance to ensure there is enough credit. Purchase additional credits or activate a package to run the campaign.