When an end user sends a WhatsApp message to your phone number, it is received as an inbound message. This message is routed through the Javna CPaaS platform, which then delivers it to your account that has registered the WhatsApp sender. Inbound messages play a vital role in customer engagement, enabling businesses to maintain direct and effective communication with their clients. Key features to utilize with inbound messages include:
- Marking messages as read to inform the end user that their message has been acknowledged, and optionally enabling a typing indicator to show that a response is being prepared.
- Downloading media files and their metadata sent by the end user.