Overview
Interactive messages is a WhatsApp feature that offers enhanced functionality for messages. Interactive messages give your users a simpler way to find and select what they want from your business on WhatsApp. Types of interactive messages:
- List Messages: Messages including a menu of up to 10 options. This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business.
- Reply Button Messages: Messages including up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons have the same user experience as interactive templates with buttons.
- Location Request Messages: Location request messages display body text and a send location button. When a WhatsApp user taps the button, a location sharing screen appears which the user can then use to share their location.
- Interactive Call-to-Action URL Button Messages: CTA URL button messages allow you to map any URL to a button so you don't have to include the raw URL in the message body.
You can also schedule sending these interactive messages to a later time.
Interactive Message Specifications
- Users cannot select more than one option at the same time from a list or button message, but they can go back and re-open a previous message.
- List or reply button messages cannot be used as notifications. Currently, they can only be sent within 24 hours of the last message sent by the user. If you try to send a message outside the 24-hour window, you get an error message.
- Supported platforms: iOS, Android, and web.
- Interactive Messages do not require templates or pre-approvals.